What is your return policy?Updated 2 months ago

We’ve partnered with Happy Returns to make the returns experience one more thing to love about Parade. For all US orders, please visit our returns portal here to get started. For international orders, please refer to the International Orders section.

Some information you'll need:

- Order Number (all of our order numbers start with PAR and can be found on your confirmation email)

- Delivery Zip Code

We give you the option to return your items for free at any of Happy Returns’ thousands of Return Bars. Click here to find a Return Bar near you.

If you choose to mail in your items, $10 will be deducted from your overall refund, store credit, or exchange amount in order to cover the cost of the shipping label and reprocessing at our facility.

Once the shipping carrier scans your item, or it gets scanned in at a Returns Bar, your refund or store credit will be immediately processed.

Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 2-5 business days depending on your financial institution.

For quality assurance reasons, underwear cannot be sent back to us. If you are unhappy with your underwear, please follow the Happy Returns flow and contact our Customer Experience team when prompted.
Please reach out to our Customer Experience team at [email protected] if you encounter difficulty getting to a Return Bar, and we’ll be happy to help you out.